- Windows Devices
- Android Devices
- MAC/OS Devices
- Linux Devices
We offer monthly Subscription Maintenance Plans to take care of your Computers and Mobile Devices
Even though electronic and computer manufactures are making electronics more user friendly, we understand that you can still have issues and problems when working on or setting up new or existing devices. It can be difficult trying to network devices with your existing devices, figure out what software you need and configure everything so they work the way you want.
Technology Services & Solutions can help you with any confusion or problem you are having. We make sure your personal computers and devices are working as designed and expected.We provide services to protect, backup and monitor your data. This will ensure that you never lose any of your important personal files, documents, music, pictures, presentations, etc…
We offer individuals and families flexible IT support packages to meet their specific needs and budget. If you just want help setting up and configuring all the devices in your home, we can do that. If you are looking for ongoing management, data backup, virus protection and software patching, we can do that too. Give us a call, let us know what your personal IT challenges are and we can
Mobile Device Management
As part of our maintenance plans we also offer mobile device management. This include a wide range of features that we can offer to help manage secure your device. There are custom rules that we can activate to provide the ultimate security and protection for systems and devices. Please contact us on the Contact Us page or with the Let’s Chat on the bottom right side of the screen.
Although there are some differences between our residential and business maintenance plans we would love to discuss your needs and see how we can provide the right maintenance plan for you. Our maintenance plans are modular and can be customized to your needs.
What are the benefits of a Maintenance Service Plan
- Increased Efficiency
- Enhanced Productivity
- Save on time and effort for you as well as labor cost
- It allows us to use remote support to get your problems fixed faster
- If you are traveling, we can log into your machine and provide the requested services.
- It allows us to maintain your computer and alert you when issues arise that could cause problems
*1 – Remote support is limited to 1 Hour per month
*2 – User training is limited to 1 Hour per month
What is remote computer support?
Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through ‘desktop sharing’ technology.
How do I access support?
You can logon to our website and initiate a session via live chat or send us an email to schedule.
What is the software that’s included?
We provide a host of tools that we use to maintain your system. Alternatively, you may use your own or purchase a different software and we will manage that software also
Is it secure?
Yes. When you start a support session there is an encrypted connection between your computer and the technician’s computer. That ensures your security and privacy. You are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems and you can end the session at any time.
Can you access my computer after service has been completed?
No, not until you request service again. Once your service is complete and you log out of the support session, we can no longer see or access your computer.
Can I cancel my plan?
Yes. Simply give us a call or submit a support ticket.